Susan CharlandHow to Overcome Public Meeting FatigueHow to Overcome Public Meeting Fatigue4 min read·Feb 14, 2021----
Susan CharlandThe most critical moment to engage the publicThe most critical moment to engage the public4 min read·Jan 30, 2021----
Susan CharlandThe first thing to do before engaging the publicThe first thing to do before engaging the public4 min read·Jan 24, 2021----
Susan CharlandHow to alleviate the uncertainty of public hearingsHow to alleviate the uncertainty of public hearings3 min read·Jan 21, 2021----
Susan CharlandPublic engagement can help bring us back from the brinkBy some measures, political polarization in the US is worse than it has ever been. It has become “pernicious,” spreading beyond…2 min read·Jan 11, 2021----
Susan CharlandPublic engagement can help bring us back from the brinkPublic engagement can help bring us back from the brink2 min read·Jan 11, 2021----
Susan CharlandThe surprising power of productive ventingWhen I’m working on a controversial or complex project, one of my favorite opening exercises at a public meeting is a productive venting…5 min read·Jan 3, 2021----
Susan CharlandCan we stop hosting public meetings in auditoriums now?Since the COVID lockdowns began, we’ve had to completely rethink ways to engage stakeholders. Local and state restrictions on gathering…4 min read·Dec 15, 2020----
Susan CharlandWant to be a better listener? Spend a year taking notes.Early in my career, I was given an opportunity that would forever change my attitude about the public and its role in local…4 min read·Nov 15, 2020----